James Weather
Policies & Legal

Our policies.

Everything you need to know about shopping with James Weather. Refunds, privacy, terms, shipping and legal information, all in one place.

Refund policy.

At James Weather, we want you to be happy with your purchase.

Due to the nature of our botanical oil, we do not accept returns of opened or used bottles for hygiene and safety reasons.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order via our Contact page. We may request photos of the product and packaging to assess the issue.

Where a claim is approved, James Weather may offer one of the following remedies at our discretion:

  • A replacement product.
  • A store voucher.
  • A refund to the original payment method.

Please note:

  • Individual results may vary from person to person.
  • We cannot guarantee that every product will be suitable for every skin type, hair type, or condition.
  • Customers are responsible for performing a patch test before use.
  • If irritation, discomfort, or an adverse reaction occurs, discontinue use immediately.
  • James Weather is not responsible for allergic reactions, sensitivities, or individual product compatibility.

Privacy policy.

At James Weather, we respect your privacy.

We collect only the information necessary to process orders, provide customer support, and improve your shopping experience.

Information collected may include:

  • Name.
  • Email address.
  • Delivery information.
  • Payment information processed securely through our payment providers.

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Your information is used solely for order fulfilment, customer support, and website operations.

For privacy-related enquiries, please reach out via our Contact page.

Terms of service.

By using the James Weather website and purchasing our products, you agree to the following terms.

Product use.

James Weather products are designed for face, hair and body, and should be used according to the directions provided. Customers are encouraged to perform a patch test before full use. If irritation or discomfort occurs, discontinue use immediately.

Results.

Skincare and bodycare results vary from person to person. We do not guarantee specific outcomes, hair growth, curl definition, moisture retention, or any other individual result.

Pricing.

All prices displayed on our website are listed in South African Rand (ZAR) and may be updated at any time without notice.

Availability.

We reserve the right to limit quantities, discontinue products, or refuse orders where necessary.

Limitation of liability.

To the maximum extent permitted by law, James Weather shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

Shipping policy.

We currently ship throughout South Africa.

Processing time.

Orders are typically processed within 1 to 5 business days.

Delivery time.

Delivery generally takes between 3 and 10 business days, depending on:

  • Your location.
  • Courier operations.
  • Product availability.
  • Seasonal demand and public holidays.

While we do our best to meet these delivery estimates, shipping times are not guaranteed. Once your order has been dispatched, you will receive tracking information where available.

If you have questions regarding your order, please reach out via our Contact page.

Contact information.

The best way to reach us is through our Contact page.

Social:

For the fastest reply, write to us. We usually respond within one business day.